On July 1, 2025, Indian Railways officially launched RailOne, a unified “super-app” designed to streamline the travel experience for India’s 23 million daily rail passengers. Developed by the Centre for Railway Information Systems (CRIS), RailOne consolidates multiple services into a single, user-friendly interface.
It marks a major milestone in the Digital India initiative, making train journeys faster, smarter, and more convenient than ever.
🧩 What Is RailOne?
RailOne replaces a fragmented ecosystem of apps — IRCTC Rail Connect, UTS, NTES, Rail Madad, Food on Track — by bringing all essential passenger tools under one roof. It goes live on Android and iOS and offers a seamless login experience via existing IRCTC or UTS credentials, biometric or mPIN, and even guest OTP login
📲 Core Features at a Glance
- Ticket Booking (Reserved + Unreserved + Platform)
Book all ticket types using IRCTC integration, including 3% discount on platform and unreserved fares. - Live Train Tracking & PNR Status
Get real-time train movement, platform numbers, expected delays, and coach details for easier. - R-Wallet & Secure Payments
Use Indian Railways’ own digital wallet with biometric/mPIN authentication for fast, secure payments — ideal for Tatkal bookings. - Food Delivery and Catering
Order from approved vendors and enjoy meals delivered directly to your seat throughout the journey. - Grievance & Complaint Redressal
File feedback or complaints via the integrated Rail Madad module and track resolution in-app. - Journey Planning & Coach Finder
Use the “Plan My Journey” tool, view your ticket history, and track your coach’s location on the platform. - Additional Services
Book platform tickets, monthly passes, porters, last-mile taxis, and even freight enquiries — all within one.
🎯 Why RailOne is a Game-Changer
Super-App Efficiency: Replaces many separate apps with a unified experience, reducing device clutter and login.
Enhanced User Experience: Features like single sign-on, biometric login, and guest access simplify usage for all, including first-time smartphone.
Speed & Security: R-Wallet supports frictionless payments; Tatkal bookings get a boost with OTP and Aadhaar verification introduced July 1.
Comprehensive Journey Support: With booking, tracking, food, complaints, and extras in one app, planning and traveling across India has never been.
🌟 What to Expect Next
By December 2025, a new backend Passenger Reservation System (PRS) will be introduced to support up to 150,000 bookings and 4 million enquiries per minute, with multilingual support and enhanced features for students, senior citizens, and Divyangjan. This signals RailOne’s transition from a service portal to a fully integrated digital travel ecosystem.
🧐 Potential Considerations
- Migration Period: Existing users may take time to Shift from IRCTC or UTS apps to RailOne.
- Feature Parity & Performance: Older services (e.g., special concessions, merchant services) may need updates or better integration.
✅ Final Verdict
RailOne marks a transformative moment in Indian Railways’ digital journey. By providing a one-stop, secure, and accessible platform, it simplifies travel for the everyday commuter and the seasoned traveler alike. With continued backend upgrades, RailOne is set to redefine how India travels by train — all via a single tap.
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